Shipping Policy
Order Processing
- Orders are processed within 1-3 business days after payment confirmation.
- Orders are not processed on weekends or public holidays.
Once your order has shipped, you will receive a confirmation message where applicable.
Shipping Locations
Currently, Sage & Honey ships within South Africa only.
We do not offer international shipping at this time.
Shipping Rates
Shipping fees are calculated at checkout and depend on:
- Delivery location
- Order size and weight
Any promotional free-shipping offers will be clearly stated.
Delivery Timeframes
- Major cities: 2-5 business days
- Outlying areas: 3-7 business days
Delivery times are estimates and not guaranteed.
Delays & External Factors
Sage & Honey is not responsible for delays caused by:
- Courier issues
- Weather conditions
- Incorrect shipping information provided by the customer
Please ensure your delivery details are accurate at checkout.
Damaged or Incorrect Orders
Damaged or Incorrect orders are handled in accordance with our Refund and Exchange Policy. If your order arrives:
- Damaged
- Incorrect
- Incomplete
Please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
We will assess and offer a replacement or refund where appropriate.
Lost Packages
Once a parcel has handed to the courier, responsibility transfers to the courier service.
We will, however, assist with tracking and claims where possible.
Contact Us
For shipping-related queries, reach out to: